Customer Service Representative

*We are looking for a friendly personality with a high degree of professionalism who can manage their time effectively.
The role requires drive and a sense of accountability while working as part of an enthusiastic team.
* Greet and assist customers in a friendly, professional manner while handling high volume incoming calls.
Provide concierge services to pilots and customers including assisting with car rentals, hotel reservations, providing local area knowledge.
Invoicing and collecting payments for services rendered to customers and pilots while maintaining accurate records using POS software, MS Office, and others.
Proactive preparation for all incoming aircraft utilizing multitasking and attention to detail.
Provides timely feedback to the company regarding customer needs and questions.
Partner with line service team to meet and exceed customer's service expectations.
Keep hospitality areas clean and fully stocked with food, snacks, and beverages.
Maintaining neat work area and light housekeeping to include front desk, lobby, and all FBO amenities.
Business hours Monday – Friday 6am – 8pm, Saturday and Sunday 8am-6pm Schedule can be Monday through Friday with some weekends, shifts will change based on needs.
Job Type: Full-time Pay: $14.
00 - $15.
00 per hour Expected hours: 40 per week Benefits: * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Vision insurance Experience level: * 1 year Shift: * 10 hour shift * 8 hour shift * Day shift * Evening shift * Morning shift Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person * Office Experience: * Customer service: 1 year (Required) Work Location: In person